Ph. 614.491.5676

We want to thank all of our clients for being patient and working with us as we implemented “curbside” service in March. It was a big change for our staff, patients, and clients, but we were thrilled that we were still available to accommodate our patients.

            Effective Monday, June 1, we will begin opening our building to allow clients into our exam rooms, however several changes will still be implemented to continue to protect our staff as well as our clients. Our office hours will continue to be Monday-Friday 9:00a-5:00p and Saturday 9:00a-1:00p.

-Once you arrive for your scheduled appointment, please remain in your vehicle and call our office. Once we have an exam room open, you and your pet will be brought into our lobby and placed directly into an exam room.

-Face masks will be required to enter our hospital. If you do not have a face mask or choose not to wear one, we will utilize curbside service for you as we have the last 2 months. A staff member will come to your car, obtain a history, and take your pet inside for the veterinarian to exam.

-Please one person per pet in our exam room. If you have children, we ask that you remain in your car and we will utilize curbside service.

-Once in an exam room, a staff member will obtain a history, go over an estimate, and take your pet to the treatment area for a veterinarian to examine. A doctor will discuss exam findings and recommendations with you in the exam room. A receptionist will take payment from you in the exam room.

-Tech exams for items such as anal gland expression, heartworm test, and ProHeart injections as well as medication pickup will still be via curbside service. Please call our office once you arrive, a staff member will be out to your car to get your pet, and payment can be made over the phone or given to a staff member when they arrive at your vehicle.

-If you still would prefer curbside service rather than entering our hospital, please let a staff member know at the time of scheduling the appointment and we will be happy to continue to accommodate you. Please make sure your pet is on a leash or in a carrier

-At this time due to staff availability, we are not providing nail trim only services or baths for our patients.

We ask that you do not congregate in our lobby or near the front desk. Our receptionists often multi-task and are often on the phone which makes it difficult for them to routinely wear face masks.

We will continue to disinfect our exam rooms and facility thoroughly as we always have. We appreciate your understanding and continuing to help us remain safe so that we can continue to provide for your pet’s needs.

Thank you,

The doctors and staff at the Obetz Animal Hospital

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